The medical coordinator, on day 1 or the first interaction tries to understand your problem and helps you guide with the best treatment options. He/ she will assist you in getting your OPD scheduled and will help you connect with the best surgeon according to your needs.

Yes, it is completely safe to visit Surgicare clinic or hospital. Surgicare has placed the highest standards of safety and hygiene practices while treating or diagnosing any patient. Surgicare has arranged for temperature screening at the gates of every clinic and hospital. A dedicated screening personnel is placed at every clinic with a thermometer, face mask, sanitizer, hand gloves and protective gowns. Sitting arrangements with a social distance of 5-6 feet have been made for all patients and attendants. All the clinics and hospitals are sanitized on a daily basis. Disposable bed sheets and couch cover only shall be used and the same shall be disposed off after every round of patient visit. Doctors/ surgeons do not start any treatment without wearing necessary protective gears.

No, Surgicare does not attend to any kind of emergency surgeries. Surgicare only performs elective surgeries (surgeries that are scheduled in advance because it does not involve a medical emergency.)

No, Surgicare does not own any hospital. Surgicare works in association with other hospitals. Surgicare doctors/ surgeons perform the surgeries leveraging the medical infrastructure of the associated hospitals.

Yes, Surgicare offers online doctor consultation. With online consultation in place, patients can now consult a doctor based on their specialization from anywhere, anytime as per the available slots. Our patients can opt to talk to our doctors via call or online chat to discuss their health issues. Our doctors thoroughly understand the patient's issue and provide them the necessary medications and tests.

Surgicare assists you in getting the insurance approval done within 30 minutes. Surgicare is not an insurance regulatory. Your insurance coverage depends on the health insurance type (personal, corporate) and the terms and conditions set by the insurance provider. Our insurance team helps you get the maximum benefits of your policy and makes sure that while availing the insurance, you have all the payment options - cashless and reimbursement payment (depends hospital to hospital).

Yes, you can avail second medical opinion by specialised doctors for all diseases. Our doctor tracks your pathology reports, your post-operative report (if you had a surgery earlier), your discharge summary (if you were hospitalised earlier for the disease), your current treatment and medication plan, and guides you with the required/ new treatment course ahead.

On the day of the surgery, a dedicated ‘care buddy’ is assigned to every patient. 'Care buddy’ is a unique concept of Surgicare. The ‘care buddy’ is responsible for carrying out all important tasks and paperworks while the patient goes through the surgery.